When print jobs are initiated they are stored in a print job list, also called a print queue. If the printer does not complete the print job (because the printer is off-line, or the print spooler failed), the print job will remain in the print queue causing it to become backed up. Follow the steps below to clear out the print queue.
Clearing out the print queue
1. Click Start, click Settings, and then click Printers.
2. Double-click the Printer to open the print queue.
3. Click the Printer menu.
4. Select Pause Printing if it is not already selected. This will stop all printing to the printer.
5. Click the Printer menu again, select Purge Print Documents or Cancel All Documents, and then click Yes to confirm the action.
6. If there are any documents left in the queue, un-pause the print queue by clicking the Printer menu, and then selecting Pause Printing to resume printing.
7. Click the Printer menu again, and then click Purge Print Documents or Cancel All Documents.
8. If there are still documents in the queue, restart the computer.
9. Once the computer has restarted, check the print queue to ensure that it is clear.