How To Fix mhotspot has Stopped Working Error Windows 7

I was trying to get my pc internet shared to my xperia android device, the two options i shortlisted was mHotspot and connectify, as connectify being limited and requires a purchase, i thought to give a try of mHotspot which seems to be free.

The installation of mHotspot was successful but i couldn't launch the application, it immediately crashed upon opening stating that "mHotspot had stopped working and needs to close.

I followed the instructions posted on mHostspot knowledgebase to enable Microsoft .net framework 3.5, but still the crash continued,

Here is how i got mHotspot working without crashing on windows 7 PC

I saw that my windows firewall service is under disabled mode.This is the main reason for the mHotspot to crash, i went ahead and enabled the windows firewall through services.msc and started the firewall service and and launched mHotspot

mhotspot launched successfully on windows 7 without crashing.

This is my analysis about the crash.

When windows firewall service is under disabled mode, the Internet connection sharing is not possible, if you got to a lan adapter properties and try to enable the ICS, it would throw the following error, as mHotspot is based out of ICS, its causing the application to crash.

cannot enable shared access Error:0x80004005: unspecified error

So..simply

enable the firewall and start the windows firewall service through run--Services.msc and Windows Firewall.

Discuss more about the fix using the below comments section from hp answers.

Thanks
HP Answers

Resolve Fatal Error: MSI Destinations For HP Printers

Fatal Error: MSI destinations this is most typical error that you encounter while installing a HP Product on your PC, this error is observed for HP All-In-One Products during their installation phase.If this error is something related to Invalid Drive C:\ then you have a differently named drive other than C, where the HP Software is trying to locate the C drive for extracting and installation of the required files, if some thing that is not related to invalid drive, then you can try the below steps to resolve the issue.

Pr-checks:-

• Make sure you have the administrative rights to install the software,
• Clear the Temp folder
• In the Run Window, type %temp% and hit enter, this will bring the temp files of your profile, clean them up completely.
• Strongly recommend to reboot your system and then run the HP Software and Driver Removal utility.
• If you are not using any other hp products, try cleaning all the hp folders from the Program files and the Program Data Directory under C Drive

Logging as the administrator and try installing the software by downloading it from HP Support and Drivers Website, make sure you run the setup file from the location of the sub directory under your drive, Eg: put the downloaded file in C:\Personal\...exe and run this exe as administrator if you are using windows 7.

Discuss more about the issue here and follow the suggestions posted here by HP Experts

Thanks

HP Answers

Xperia Z 10.1.1.A.1.253 Update Fixes Wifi Issue

Sony Rolled out new firmware 10.1.1.A.1.253 4.1.2 Jelly bean update to Xperia Z Devices today.

This update is compatible for both Xperia Z C6603 and C6602 devices.

Majorly This Update Fixed the frequent dropping of WiFi connectivity and made improvements when it comes to performance and stability of Xperia Z when compared to the stock version of the jelly bean.

Just went through the upgrade of 10.1.1.A.1.253 through PC Companion, it was successful.
I saw few members reporting the failed boot up of Xperia Z or Xperia Z just dont start up after 10.1.1.A.1.253 update through PC Companion, do not panic!

The solution for not booting up is to reinstall the 10.1.1.A.1.253 version through PC companion, you can get the link to the reinstall software the Sony PC.

Alternatively, if you would like to download the FTF file of 10.1.1.A.1.253 for flashing through flash tool, you can follow this link and download it.

Keep your issues and comments coming to this blog through the below comments section.

Thanks

HP Answers

Fix for HPSF.exe has Stopped Working Error Message

HPSF.exe has stopped working. This application has encountered a serious problem and must close, this seems to be the most common error if you are using any HP Device, and it assures a HP Software is installed on your Desktop or HP Laptop or notebook and in windows 7 operating system.

To Give you more information, this error is related to HP Support Assistant Application that is installed on your PC, follow the below steps on how to fix the HPSF.exe has stopped working error message.

Click on Start-->Control Panel--->Programs and Features

In the list select HP Support Assistant and click on uninstall, once the uninstall is done, reboot your machine and download the latest software from the below link and reinstall.This should reslve the "HPSF.exe has stopped working. This application has encountered a serious problem and must close" error, and you will never see it again.

Download HP Support Assistant

Notebooks, laptops, netbooks

Home and business desktops

Discuss more about this issue using the below comments section.

Thanks

HP Answers

Critical Update For HP Missing Scanned Files (Save To File)

HP Released a Critical Update/ Patch to fix the missing scanned files Issue. This Critical Update Corrects a scan file configuration problem which causes scan files to be sent to a nonexistent folder and When scanning with HP Solution Center, you can scan a photo , picture or a document, but HP Solution Center does not save the scan to your designated folder.

This issue could probably occur When scanning after installing or upgrading your current HP Solution Center to version 13, scanning appears to complete correctly, but amazingly, scanned images or documents cannot be found on the computer on the give save location.

The root cause of the problem seems to be improper install of the files to the directory while installing/updating to HP Solution Center 13.

So Folks, who are facing an Magical Missing Scan Documents Issue can install the below Critical Update Released By HP. Click On the Following Link To Download the Patch.

CPE_SCAN_DESTINATION_UPDATE_hpcom_001_003


Scanned Files Disappear after Scanning with HP Solution Center

Size of the Update is approximately 24 MB and should meet the following requirements to apply the above Update Patch. Should Have HP Solution Center Version 13 or 13.1 Installed on Windows XP, Windows Vista, or Windows 7.

Installation Instructions:

Just Download the Update using the above Link, Click On Run and follow the onscreen instructions, now try to scan a doc or a pic, you will see the scan in the Destination Folder.

Hoping, this update is much useful.

Thanks
HP Answers!!

Intel DG35EC Issue Resuming From Standby Bios Fix

Intel recently released ECG3510M.86A. 0118 bios version for DG35EC mother board, updating to this bios version helped me fix two major issue that i have been facing since i bought this mother board.

The first and foremost issue, Fixed unexpected behavior in resume from standby, when the PC goes to stand by mode, it never resumes, the only way to get back is to restart the PC, thanks to Intel For Providing a Fix through Bios Update ECG3510M.86A.0118

Secondly, My PC is equipped with all digital connections right from Coaxial ,Optical, HDMI, DVI, Digital Media Port, Display Port(DP) connector and what not! When you use Internal Intel SPDIF through Coaxial out, you might experience SPDIF connection going into sleep mode after few hours of Audio Play with Intel DG35EC.

After this bios update, the SPDIF sleep mode issue is no more. I recommend all the Intel DG35EC mother board user to upgrade their BIOS version to the latest available ECG3510M.86A.0118(Release Dated on January 13 2010), you can download the latest bios version Here

The following are the quick details of the release.

BIOS Version 0118

• Released January 13, 2010
• ECG3510M.86A.0118.2010.0113.1426
• VBIOS info:
Build Number: 1653 PC 14.34 06/08/2008 20:33:38
• SATA RAID info:
• Intel(R) RAID for SATA - v6.1.1.1001
• SATA AHCI info:
Intel(R) AHCI for SATA 08-24-2007
• PXE Nahum info:
Intel(R) Boot Agent GE v1.2.50.IBA

New Fixes/Features:
• Fixed unexpected behavior in resume from standby.

Hopefully, you no more have issue after updating your Bios to this version. If you have any question you can just send me through this Help Form or use the below comments section to discuss more on the issue.

Thanks
HP Answers!

Fix For Missing Scanned Files With HP Solution Center

Would like to give a quick update on missing scanned files Issue when scanning through HP solution Center 13.0 or later versions. When you finish the scan through HP Solution Center 13 , the scanned file is not available in the destination folder, HP solution center, does not save the file in the destination folder, most commonly "My Scans"folder even though HP Sends them to the destination folder.

HP Released a patch to fix the Disappearing And Missing Scans Issues, you can Download the HP Missing Scan Patch Here. As per HP the fix resolves the following scenario.

File Name : CPEScanPatch_hpcom_000_001.exe

When scanning with HP Solution Center, you can scan a photo or a document, but HP Solution Center does not save the scan to your designated folder. The Scan button on the product’s control panel might not operate correctly. This issue occurs in Windows 7, or when using a version 13 print driver in Windows XP or Vista.

The cause of the issue seems to be "When installing or upgrading to HP Solution Center version 13, files do not install correctly" . This scenario is also seen after upgrading to windows 7 from windows vista operating system.

Hope you apply the patch to get every thing back on track.Check recent post about the HP Solution Center Issue After Upgrading To Windows 7 if you are in need of that. Discuss more about the issue here or question through General Help Form for any other issues.

Thanks
©2010 HP Answers

HP Solution Center Patch For Windows 7 To Fix Product Scan And Status Issues

HP Released a patch which resolves HP Solution Center Scan and Product Status Issues After Upgrading Windows Vista to Windows 7.HP Solution Center version 13 or higher includes updates that resolve the below issues . Click here to check ,If version 13 or higher is available for your product, download and install the new software if available.

• You cannot scan from HP Solution Center using HP Twain Scan.
• When you try to scan from the front panel of the product, No Scan Options displays on the control panel.
• When you open the Product Toolbox in HP Solution Center, the following error displays in the window.
  The computer is unable to establish two-way communication with the device.
• When you click the Estimated Ink Levels tab in the Product Toolbox , the following message displays in the window.
  The computer is unable to establish two-way communication with the device.
• You installed the product, but the status is disconnected in HP Solution Center. The following message displays in the window.
  (Name of the product) Disconnected!

What if version Solution center version 13 is not available for your product, Hp do have a Answer for your question.

If you are already running HP Solution Center version 12 or older and a new solution center version 13 is not available for the product, follow these steps to install a software patch. This patch fixes functionality issues that exist after upgrading Windows Vista to Windows 7. Click Here To Download dot4patch_reboot.exe patch which will fix known problems with the following features and functionality:

HP Print Status Toolbox Ink Levels Solution Center HP Scan (All-in-One) Front panel scan button (All-in-One)

Click Here To Download the Patches Directly From HP and detailed instruction about the installing the patch.

Hope this helps in resolving most of the HP solution center problems with your product, do you the comments section for more help and support on this issue

If you encounter No HP devices detected. HP Solutions Center Will Close Now error, you can check the solution posted here to resolve the issue.

Thanks!

hpqgpc01.exe - Application Error While PC ShutDown

hpqgpc01.exe - Application Error : The exception unknown software exception (0xc0000005) occurred in the application at location 0x76bdbe16 you might face a similar error when shutting down your PC or turning off your laptop with windows vista 64-bit operating system installed.

You might get the hpqgpc01.exe - Application Error when the printer is turned off , many of the users including my colleague reported that there is no error when the printer is turned on.

The following is the workaround that is suggested by HP Support Forums Users to fix the issue, you can try your luck! I will keep you updated if hp releases a ptach or fix for the issue.

1) Insert Your Printer Driver Disc
2) Click Start-->Run
3) Type Control Printers and hit enter to bring the printers and faxes window
4) Right click on your HP Printer and click on properties
5) Click On sharing Tab
6) Click on Change Sharing Options. Click On Continue
7) Go To Drivers and click on additional drivers
For you information x64 represent 64 bit drivers and x86 is the 32 bit drivers
8) Keep the x64-bit alone and click on x86-bit
9) Close the program and restart the computer to get the changes effected.

Hopefully you should not have the error again,I tried this workaround and was not completely successful in eradication the error all the time, but restricted to few random times. Post your comments on this workaround using below comments section.

Thanks!

Change Bios Splash Screen With Intel Integrator Assistant

For those who is looking to change the Intel bios splash screen, there is a good tool to customize the bios settings with a desktop user interface application from Intel called (INTEL INTEGRATOR ASSISTANT).

If you would like to experiment(not recommended for normal users) with Intel Integrator Toolkit, then you need to follow below links to download the Integrator Assistant make sure your check the compatibility of the software with your intel board before you download.

The Intel® Integrator Assistant software application is a Microsoft* Windows* based system configuration tool, that is designed for professional system integrators who need to customize Intel Desktop or Mobile Boards using an Intel processor and chipset. The Intel Integrator Assistant easily customizes a subset of BIOS settings (for booting, device management, power, and security). It also aids in setting asset management values, updating system BIOS, adding a custom logo for branding, and providing a unique BIOS splash screen image. Customization work is done using a workspace and configuration file that can be transported to other similar target computers.

Intel Integrator Assistant English: IIA_1.1.2.851.zip
Ver:1.1.2.851 Date:4/13/2009 Size:9069 (KB)
OS:Windows Vista* 32, Windows* XP Home Edition, Windows* XP Media Center Edition, Windows* XP Professional
Download

Intel Integrator Assistant helped my to experiment with different bios splash screen for my old intel DG35EC board where i am still exploring each settings of the bios.

Thanks!

Blue Tint Patch for HP Scanning Software For HP 82xx Scanners

HP Released Blue Tint Patch for HP Scanning Software For HP Scanjet 8270 Document Flatbed Scanner, i think i need to say HP Scanjet 82xx Scanner series.

This patch fixes an issue where a blue or grey tint is seen in the background of documents scanned in color from the glass or Automatic Document Feeder (ADF) using HP Photosmart Software 9.0.

Type: Update
Version: 1 (7 May 2009)
Supported Operating
System(s): Microsoft Windows Vista, Microsoft Windows Vista (64-bit), Microsoft Windows XP, Microsoft Windows XP x64
Update File name: Scanjet_82XX_Blue_Tint_Patch.exe (269 KB)

You can download the update file Blue Tint Patch for HP Scanning Software For HP 82xx Scanners Here

Follow the three simple steps to install the update.

1) Download the update file
2) Run the file
3) Follow the onscreen instruction to complete the update.

Related Information: If you own a HP 5590 scanner and having the same issue of blue and grey tints on the scanned image, there is a update Available Here .This patch resolves an issue where a blue tint is seen in the background of documents scanned in color from the Automatic Document Feeder (ADF).

The patch also resolves an issue where a gray tint is seen in the background of documents scanned in grayscale (256 Gray Shades) from the ADF. These issues occur with HP Photo & Imaging Software 2.5 and HP Photosmart Software 9.0. These issues are not seen when scanning from the glass.

General Tip: Make Sure you scanner is always away from any magnetic materials.

Thanks!

HP CUE Device Discovery Service HPQDDSVC Hangs

HP CUE Device Discovery Service HPQDDSVC error pops up after starting windows and might cause your system to hang up. At times your Hp printer might also disappear from the printer folder in windows vista and also you can see a recurring installation of the hardware. I assume HPQDDSVC is the service to detect the hp devices and configure the detected devices to the HP Solution Center.

As a temporary workaround for HP CUE Device Discovery Service HPQDDSVC error, you can try disabling the service from the services window. Follow the below steps to disable the HP CUE DeviceDiscovery Service HPQDDSVC service.

Click on Start--->Run(in case of vista type services.msc in search above the start)
Type Services.msc in Run
Windows Service will open
Find the HP CUE Device Discovery Service
Right-click on HP CUE Device Discovery Service and click Properties.
In the Next window
For Startup type select Disabled.
Click Apply then close the Window.
Restart your computer.

I will keep posted here if i find a better workaround or path to fix this particular issue.

Thank!!

Intel DG35EC MotherBoard Bios Update ECG3510M.86A

Intel has come up with a bios update(ECG3510M.86A) Version 0113 for Intel DG35EC Mother Board. It is always recommended to have the most recent bios version for your Intel DG35EC mother board which in a way or other reflects the performance or feature fixes of your mother board. The Following are the supported operating systems.

OS Independent, Windows Vista* 32, Windows Vista* 64, Windows* XP Home Edition, Windows* XP Media Center Edition, Windows* XP Professional, Windows* XP Professional x64 Edition

Intel DG35EC BIOS Version 0113
About This Release, Released on March 26, 2009

• ECG3510M.86A.0113.2009.0326.1302
• VBIOS info:
Build Number: 1594 PC 14.34 02/14/2008 16:47:00
• SATA RAID info:
• Intel(R) RAID for SATA - v6.1.1.1001
• SATA AHCI info:
Intel(R) AHCI for SATA 08-24-2007
• PXE Nahum info:
• Intel(R) Boot Agent GE v1.2.50.IBA
New Fixes/Features:
• Fixed an issue where fan speed was not being read properly from certain fan models.

You can download the ECG3510M.86A Bios Version 0113 Here, updating the bios for your intel motherboard is easy and quick, I recommend using Express Bios Update method of updating your bios, you just need to download the exe file and Run, as simple as that. For Detailed instructions on how to update your bios for Intel DG35EC desktop board, you need to check Here

Inaddition, there is also an updated audio driver available for Intel DG35EC motherboard.
Multi language: AUD_allOS_5841_PV_RTL.exe
Ver:5841 Date:5/5/2009 Size:70280 (KB)

Hopefully, you don't encounter any issue updating the drivers, use the below comments section to discuss the post.

Thanks!

HP G3110 Scanner Limited User Patch

HP recently released a limited user patch for HP Scanjet G3110 Scanner, This patch fixes an application error when scanning from a limited/restricted user account.The below patch works with the following operating systems

Microsoft Windows Vista, Microsoft Windows Vista (64-bit), Microsoft Windows XP, Microsoft Windows XP x64.

Version 1 (6May 2009)
File Name G3110_Limited_User_Patch.exe
File Size (371 KB)

Follow the below simple steps to install the HP G3110 Scanner Limited User Patch.

Login as an administrator. Run the downloaded file to start the installation. Follow the onscreen instructions to complete the installation. While still logged in as an administrator, launch Solution Center and perform a scan. You can now scan from a limited/restricted user account.

Hopefully limited or restricted users will not have any problems scanning from HP software.

Thanks!!

HP MediaSmart TV Resident Program Has Stopped Working

You might get the HP MediaSmart TV Resident Program Has Stopped Working error message. The following the solution which worked for most of the users who has been with the HP DV-7 DV-5 and DV-3 entertainment laptops. HP MediaSmart TV Software update is available for download at HP, the package provides an update to the HP MediaSmart TV Software for the supported notebook/laptop models and operating systems.

Inaddition to the HP MediaSmart TV Resident Program Has Stopped Working error, the following are the fixes in this update.Download the patch to resolve the issue.

HP MediaSmart TV Software
Release Date: 2009-03-05 Version: 2.1.1409
Download file size: 50.16M
sp42505 1/1 (50.16M)
System Requirements

HP MediaSmart TV Software must already be installed on the notebook/laptop

Fixes

Updates the iChannel download mechanism so that it works as follows:

1. When HP MediaSmart TV (MSTV) launches, MSTV asks the TVAgent to download provider.xml and all channellist.xml.

2. When an XML file is downloaded, TVAgent records the time of the download.

3. For the same XML file, TVAgent checks to determine if this file was downloaded more than 12 hours ago. If not, TVAgent will re-download it. If yes,TVAgent will do nothing.

4. When the user enters the iChannel folder, MSTV asks TVAgent to download the necessary thumbnails in that folder. Thumbnails in the sub-folder do not download in this case.

5. For the same thumbnail (PreviewPath is the same), TVAgent does not re-download the file.

6. When MSTV is closed, MSTV asks TVAgent to stop downloading. (TVAgent finishes the current ongoing task, and then stops until MSTV is alive again.) TVAgent does not download anything when MSTV is not running.

The following are the supported operating systems for this update.

Operating system(s): Microsoft Windows Vista, Microsoft Windows Vista Starter, Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Ultimate (64-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Premium (32-bit)

Please use the comments section below to discuss the issue, which would help others.

Thanks!!

Lockup Critical Update for HP Photosmart c4400 and c4500 Printers

HP released a critical update to prevent and Unresponsive State for HP Photosmart C4500 Series, this update helps in resolving the constant lockup of the printer and the unresponsive state of the HP Photosmart C4500 Series.

This critical firmware update would resolve all the lockup issues , hangup issues and unresponsive state of the HP Photosmart C4500 Series and HP Photosmart C4400 Series.The printer might always lock up after going to sleep mode. You can download the critical firmware update for HP Photosmart C4400 Series Here.

File name:

HP_C4500_fw_update_v1.exe, (1/1 , 655.05k)

Released: 2009-03-07

Version: 1.0

Compatibility: Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Ultimate (64-bit), Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows XP 64-Bit Edition

System requirements: You must have an existing installation of the device for which this update is targeted. This update can not be used for initial device installation.

Description: This update will help prevent your printer from falling into an unresponsive state.

Enhancements: This update will help prevent your printer from falling into an unresponsive state.

Follow the directions on HP website how to install this critical firmware update/patch to resolve the lockup issue of HP Photosmart C4500 Series and HP Photosmart C4400 Series

Thanks!

HP Photosmart C4400 Series Critical Update For Unresponsive State

HP released a critical update to prevent and Unresponsive State for HP Photosmart C4400 Series, this update helps in resolving the constant lockup of the printer and the unresponsive state of the HP Photosmart C4400 Series.

This critical firmware update would resolve all the lockup issues , hangup issues and unresponsive state of the HP Photosmart C4400 Series.The printer might always lock up after going to sleep mode. You can download the critical firmware update for HP Photosmart C4400 Series Here.

File name:

HP_C4400_fw_update_v1.exe, (1/1 , 656.64k)

Released: 2009-03-07

Version: 1.0

Compatibility: Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Ultimate (64-bit), Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows XP 64-Bit Edition

System requirements: You must have an existing installation of the device for which this update is targeted. This update can not be used for initial device installation.

Description: This update will help prevent your printer from falling into an unresponsive state.

Enhancements: This update will help prevent your printer from falling into an unresponsive state.

Follow the directions on HP website how to install this critical firmware update/patch to resolve the lockup issue of HP Photosmart C4400 Series.

Thanks!

Critical Update to Correct a PC to Printer Communication Issue

HP released Critical Update to Correct a PC to Printer Communication Issue for printers like Photosmart C4400, C4500, C5500 and C6300.This update corrects an issue that can cause your computer to lose the connection with your HP Printer, which may result in incomplete print jobs and loss of printer status messaging.

Released: 2009-01-25

Version: 1.0

Compatibility: Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows Vista (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Ultimate (64-bit), Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows Vista Ultimate (32-bit)

System requirements: Must have an existing installation of the device for which this update is targeted. This update can not be used for initial device installation.

Description: This update corrects an issue that can cause your computer to lose the connection with your printer, which may result in incomplete print jobs and loss of printer status messaging.

You can download the HP Critical Update Patch Here

Thanks!

Error in "hpcmpmgr.exe" Will Not Allow to Shut Down your Computer

Unable to Shut Off the Computer Due to an Error in "hpcmpmgr.exe" if you encounter this error you might be using any of the hp software or HP Photosmart Printers, scanners, Deskjet, and All-in-One printers.

When attempting to shut down the computer, a Microsoft error report dialog box is display. Upon submitting this error to Microsoft, it may be identified by Microsoft that this situation is caused by Hewlett-Packard's hpcmpmgr.exe file.

Luckily, fixed this issue with a simple update available at hp, follow the below link and instructions to get the update installed.

Unable to Shut Off the Computer Due to an Error in "hpcmpmgr.exe"

Update is also available for Microsoft Windows XP SP2

Hopefully this should resolve the issue!!

Thanks

Critical Update for HP Photosmart Essential Software Crash

This for those who encounter a frequent crash with the HP photosmart essential software either in windows vista or windows xp .HP has a critical update for hp photosmart essential to download which resolves the unexpected termination of the photosmart essential program(stops responding,closes frequently) and a critical photo unloader silent crash that will terminate crash and stop sending error logs to Microsoft(outlined by HP)

Click here to download the PSE_HpqSRmon.exe critical update file from hp version 4.0 and download file size of just 415.55kb

The critical update or the patch is applicable for following windows operating systems with hp photosmart essential is installed.

Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows Vista Business (64-bit), Microsoft Windows Vista Ultimate (32-bit), Microsoft Windows Vista Ultimate (64-bit), Microsoft Windows Vista (64-bit), Microsoft Windows Vista Enterprise (32-bit), Microsoft Windows Vista Home Premium (64-bit), Microsoft Windows Vista Home Basic (64-bit), Microsoft Windows Vista Business (32-bit), Microsoft Windows Vista Enterprise (64-bit), Microsoft Windows Vista Home Basic (32-bit), Microsoft Windows Vista Home Premium (32-bit), Microsoft Windows XP x64

However, it is always good to have the latest version of the HP photosmart essential software for your photo needs, you can get the latest version here direct from hp.

Thanks!
HP Answers