In order to resolve downloading problem (when trying to download from HP website) while using DSL/cable Internet connection and experiencing problems enable "the passive ftp" settings in Internet Explorer. To do so, follow these steps:
1. Open Internet Explorer.
2. From menu options, click Tools.
3. Click Internet Options.3. Click Advanced tab.
4. Under Browsing section, scroll down and put a check mark next to "Use Passive FTP"5. Click Apply, then OK.