Solution Center.msi Popup When Starting HP Solution Center

SolutionCenter.msi pops up when you try to start HP Solution Center, out of my experience this usually occurs when you first installed the solution center software from the downloaded file(through the website) when you double click on it, it extracts the files to temporary location with a specified name, that folder is currently not available to reinstall Hp solution Center.

You Can try the below solution to resolve the issue, browse for the Hp Solution Center.msi in your product software cd or as suggested in the forums try to install the new patch which is available to download here, namely eSupport_hpcom_130_011.exe, (1/1 , 44.52M)

The patch is released by HP as Solution Center Update to correct the following two issues.
1) Solution Center prompting for disk when launched or during a pc reboot and
2) Prevents an application error with hpqgpc01.exe when PC is shut down.

With this update your solution center might get updated to version 13.0 if you have 12.0 solution center previously. Solution Center 13 works beautifully, far better than the version 10 I was using before that was full of problems. This patch can also resolve No HP Devices Detected Error as saw posted by some HP AIO users.

Released: 2009-11-14
Version: 13.0
File name: eSupport_hpcom_130_011.exe, (1/1 , 44.52M)

Alternatively, you can use the HP update process to download right fixes/patches for your product, make sure you have HP Update software installed, you can find it in All Programs--HP-->HP Update, check the below screehsots of the Hp Solution Center Update,click on the image to have a bigger view.



This will automatically download and install HP Solution Center version 13.0 and you also get updated to HP Update Version 5.2 and some HP Guided Solution Updates.

This update improves the HP Guided Solution for Out Of Paper
This update improves the HP Guided Solution for Paper Jam Error
This update improves the HP Guided Solution for Unable To Print



At the end you will have a beautiful black HP Solution Center 13.0, as shown below.





Hope you have a great experience with the new HP solution Center, check my other posts abou the recent Patches from HP about the solution center in windows 7, below are the links.

If you encounter No HP devices detected. HP Solutions Center Will Close Now error, you can check the solution posted here to resolve the issue.

HP Solution Center Patch For Windows 7 To Fix Product Scan And Status Issues

Happy Holiday and Great New Year 2010!

Thanks!
Its HP Answers

4 comments:

  1. Thanks for sharing this information! Pretty much useful. But I bet there's a lot new version for HP solution center for this year 2011. But however, your feed counts!

    ReplyDelete
  2. Thank you for this info. I hope the update for the solution center so that it may be easier to use

    ReplyDelete
  3. I downloaded and installed from the link. At the end of it it said that the products installed did not need the update. And yet my problem persists. All in All NO USE AT ALL.

    ReplyDelete
  4. Same as Kersi - "I downloaded and installed from the link. At the end of it it said that the products installed did not need the update. And yet my problem persists. All in All NO USE AT ALL."

    ReplyDelete